Counseling Policies and Fees 2017-12-13T04:34:31+00:00

Compass Community Counseling & Whole Health

A general accounting of the policies and fees for Compass Community Counseling are listed below. We encourage you to review our Practice Information and Policies. Please contact us with any questions or concerns you have.

Fee, Payment and Billing Policies

Payment for each session is due at the time of your service. Our office accepts cash, checks and all major credit cards (including HSA). Please make your checks payable to Compass. Our counselors are considered an out of network provider with most insurance companies, we would be happy to contact your insurance company to check your counseling benefits. Our massage therapist is a preferred provider with several insurance companies call us today and let us check your massage therapy benefits.

Business Policies

Scheduling of Counseling & Therapy Sessions

Scheduling of counseling or therapy services are done by appointment only. Our counselors and therapists maintain their own working hours and schedule. Evening appointments tend to fill up quickly. If you are in need of a specific day or time for your appointment we encourage you to schedule several weeks’ of appointments/sessions in advance in order to keep your most preferred time.

Email reminders: Email appointment reminders are provided as a courtesy by our office please remember, at times technology can make errors. Clients are still financially responsible for their appointment.

We value your time, and strive to not schedule clients back to back this allows us time if we are delayed, to make sure your individualized session is not compromised.

typing on a computer to contact compass counseling

Cancellation Policy

We reserve a specific counseling time for you. If there is an unexpected or emergency situation and you have to cancel your appointment, you should contact your counselor/therapist by phone at least 1 business day prior to your scheduled appointment to cancel. If the appointment is on Tuesday, then the cancellation notice should be received by Friday the previous week. If you cancel the same day or miss an appointment, you will be charged at our discretion, a charge for the full session fee may be applied.




Ready to Talk?

Whether you are a couple wanting to clarify or strengthen your marriage or partnership through couples counseling, or an individual having difficulty coping with life stressors, we can help.


Availability Outside of Scheduled Appointments

Because we see clients by appointment only, we are not always available when you call. We do our best to check messages on a regular basis and will return your call or message as soon as we are available. Please include your telephone number and the therapist you see in your message.

If you are experiencing a mental health emergency you should call 911 and/or call the 24-hour Clark County Crisis line at  (800) 626-8137, or go to the nearest emergency room for assistance.

contemplating life decisions on top of a mountain wondering what is next in life



In all but a few situations, such as child abuse, adult/domestic abuse, serious threat to health or safety, health oversight, and judicial or administrative proceedings your confidentiality (your privacy) is protected by both state and federal law and by the rules of our profession. Details are fully outlined in our Notice of Privacy Practices. Please read this Notice very carefully, we are happy to answer any questions you might have about our Notice of Privacy Practices.

Statement of Principles


If you have any questions or disagree about a decision your counselor or therapist has made or have other concerns about your privacy rights, please contact our office so we can talk about any disagreements you m ay have at (360 ) 828 – 5350 .

If you feel that any therapist with Compass Community Counseling has treated you unfairly or has behaved unprofessionally, please tell us. You can also contact the Washington State Department of Health, Health Professions Quality Assurance to receive assistance clarifying your concerns and, if necessary, filing a complaint.

We do not discriminate against clients because of any of these factors: age, sex, gender, marital/family status, race, culture, religious beliefs, ethnic origin, place of residence, veteran status, physical disability, health status, sexual orientation, or criminal record unrelated to present dangerous behavior. This is required by federal, state, and local laws and regulations as well as a personal commitment. We will always take steps to advance and support the values of equal opportunity, human dignity, and racial/ethnic/cultural diversity. If you believe you have been discriminated against, please bring this matter to our attention immediately.

confidentiality & policies for compass counseling practice

If you have any other questions, please contact us

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