Fee, Payment and Billing Policies
Our current regular fees are as follows. Payment for each session is due at the time of your session. Our office accepts cash, checks and all major credit cards (including HSA). Please make your checks payable to Compass Community Counseling, LLC.
Couples Counseling Session
Individual Counseling Session
Family Counseling Session
Reunification Counseling Session
Scheduling a counseling appointment is our commitment to reserve time for you. We consider our sessions to be very important, and ask that you do the same and take special care to keep your counseling appointments with us. If a situation arises and you must cancel an appointment, your cancellation must be communicated to us by phone at least 24-hours in advance of your appointment time, unless the cancellation is due to an unpredictable emergency. At our discretion, a charge for the full session fee may be applied for any cancellation or no show that does not follow the above guideline. This fee is typically not covered by insurance.
Availability Outside of Scheduled Appointments
Because we see clients on a regular basis, we will not always be available when you call, and it will sometimes be necessary for you to leave us a voice message. We check the voice mailbox on a regular basis and will return your call as soon as we are able. Please always include your telephone number in your message.
Emergencies always have a priority; if you have one, please say so. But know that we may not receive your message right away. In the event you feel you are in such distress that you are unable to wait for a return call from our office, your are strongly encouraged to call your general practitioner’s office, dial 911, call the 24-hour Clark County Crisis line at (800) 626-8137, or go to the nearest emergency room for assistance.
We believe face-to-face counseling sessions are the most productive context in which to provide psychotherapy services. If you need to speak with either of us at length prior to your scheduled appointment we ask that you consider scheduling an earlier appointment so we can address the issue effectively and in a timely manner. However, there may be times when a phone or video therapy/counseling session is needed to address a critical issue, and we will try to make ourselves available for this purpose if/when it is needed, for the prorated charge of $100/hour. Please note that most insurance companies do not reimburse for phone or video therapy/counseling sessions.
We will let you know in advance if we are scheduled to be out of town, or are otherwise difficult to contact, and will arrange for another therapist to cover our calls.
In all but a few situations, your confidentiality (your privacy) is protected by both state and federal law and by the rules of our profession. To that end, what you say or do during a session will generally not be shared with anyone else without your written permission. There are certain legal exceptions to this policy, the details of which are fully outlined in our Notice of Privacy Practices. Please read this Notice very carefully, and be sure to ask us any questions you might have about its contents.
We will never use your name over the telephone if it is possible someone in or near our office area might hear it. Similarly, we ask you not to disclose the name or identity of any other client you might encounter in our offices. We will also refrain from acknowledging you in social situations, not as a personal slight, but to protect your privacy. It will be your choice to greet us or not; either way, it will not affect our relationship.
You have the right to request that we communicate with you in a certain way or at a certain location (for instance, that we only call you at a certain phone number, or without reference to our work). Please let us know your communication preferences at our first session.
Statement of Principles
Just as in any other relationship, problems may arise in ours. If you are not satisfied with any area of our work, please bring your concern to us at once. Our therapy work will be slower and harder than it needs to be if your concerns are not communicated and resolved. We will make every effort to really hear any complaint you have and to seek mutually agreeable solutions to it. If you feel that any therapist with Compass Community Counseling has treated you unfairly or has behaved unprofessionally, please tell us. You can also contact the Washington State Department of Health, Health Professions Quality Assurance to receive assistance clarifying your concerns and, if necessary, filing a complaint.
We do not discriminate against clients because of any of these factors: age, sex, gender, marital/family status, race, culture, religious beliefs, ethnic origin, place of residence, veteran status, physical disability, health status, sexual orientation, or criminal record unrelated to present dangerous behavior. This is a personal commitment, as well as being required by federal, state, and local laws and regulations. We will always advance and support the values of equal opportunity, human dignity, and racial/ethnic/cultural diversity. If you believe you have been discriminated against, please bring this matter to our attention immediately.